Refund Policy

Last updated: September 13, 2025

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Scope:
This policy applies to services provided by MatterMore360 (strategy, capture, editing, interactive tour build, and related deliverables).

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Deposits & payments:
Project deposits secure dates and pre-production time and are non-refundable once work begins or dates are reserved. Milestone invoices reflect work completed to date.

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Cancellations:

• If you cancel before production begins, we’ll refund any amounts paid minus non-recoverable costs and time already worked.

• If you cancel after capture has started, refunds are pro-rated to unperformed milestones. Completed phases (strategy, capture, editing already delivered) aren’t refundable.

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Digital deliverables:
Interactive tours and other digital assets aren’t returnable once delivered. If there’s a technical defect attributable to us, we will correct it or re-deliver at no additional cost within the agreed scope.

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Third-party platforms:
Hosting, viewer, or marketplace fees (e.g., tour platforms, calendars, booking tools) are set by those providers and are not refundable through us. Platform changes or outages are outside our control; any necessary rework will be quoted as additional services.

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How to request a refund:
Email connect@mattermore360.com with your project name, invoice number, and reason within 7 days of the issue. Approved refunds are processed to the original payment method within 5–10 business days.

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Contact:
Questions? connect@mattermore360.com · 760-333-3230 · Tucson, AZ